Privacy Policy

Effective date: December 6, 2020

Merchant Direct Group (“MDG,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and share information when you visit merchantdirectgroup.com (the “Site”), contact us, or take part in our free statement review.

1. Information We Collect

We do not ask for, and you should not send us, passwords, account login credentials, or full payment card numbers.

Information you provide: name, business name, phone number, email address, mailing address, messages, and any processing statements or documents you choose to share with us.
Information collected automatically: when you visit the Site, we or our website provider may collect information such as IP address, browser type, device information, pages viewed, and referring URLs, using cookies and similar technologies.
Information from other sources: we may get business contact information (such as business name and business phone number) from publicly available sources or commercial business directories.

2. How We Use Information

To perform the statement review you request and discuss the results with you
To respond to your questions and requests
To contact you about our services, consistent with applicable law and your preferences
To maintain our internal Do Not Call list and honor opt-out requests
To operate, secure, and improve the Site
To comply with legal obligations and enforce our Terms of Use

3. How We Share Information

We do not sell your personal information. We may share information:

With service providers who help us operate our business and the Site (for example, website hosting, email, and customer support), who are only allowed to use it to provide services to us
With payment-services providers, only if you ask us to help you explore options with them
When required by law, or to protect our rights, our users, or others
In connection with a merger, acquisition, or sale of assets

4. Calls, Texts, and Your Choices

You can ask us to stop calling or texting at any time by telling our representative, calling 855-777-4372, emailing merchantservices@merchantdirectgroup.com, replying STOP to a text, or using our Do Not Call / Opt-Out page. We process opt-out requests within the required 10 business day window. You can unsubscribe from marketing emails using the link in the email.

5. Cookies

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not work properly without them.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure.

7. Data Retention

We keep information for as long as needed for the purposes described above, including to keep records of opt-out requests, or as required by law.

8. Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, contact us at merchantservices@merchantdirectgroup.com or 855-777-4372.

9. Children

The Site is for businesses and is not directed to children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted with a new effective date.

11. Contact Us

Merchant Direct Group, Dallas, TX · 855-777-4372 · merchantservices@merchantdirectgroup.com