FAQ — Merchant Direct Group

Question 1

Why did you call me?

Accepted Answer

We contact small business owners to offer a free review of their credit card processing statement. The call is an introduction — there is no obligation to participate, and you are welcome to decline.

Question 2

Are you my payment processor?

Accepted Answer

No. Merchant Direct Group is not your current payment processor. We are a separate, independent service. We do not process your transactions and we are not affiliated with your current processor.

Question 3

What does the review cost?

Accepted Answer

Nothing. The review is completely free. There is nothing to sign and no commitment required at any point.

Question 4

Is it safe to share my processing statement?

Accepted Answer

Yes. A merchant processing statement does not contain sensitive financial information. It is a billing summary — similar in nature to a utility bill or phone bill. A typical statement shows your business name and address, the name of your processor, a summary of your card transaction volume for the month, the fees you were charged and how they are broken down, and your Merchant ID (MID). The MID is simply an account reference number your current processor uses to identify your account in their system. It has no value outside of that relationship — it cannot be used to access your account, move money, or initiate transactions. There are no bank account numbers, no routing numbers, no card numbers, and no login credentials on a processing statement. Sharing it with us is no different from sharing it with an accountant.

Question 5

What do you need from me?

Accepted Answer

A recent merchant processing statement is all we need to get started. We never ask for passwords, login credentials, or direct access to any account.

Question 6

What happens after the review?

Accepted Answer

Reviews usually take a few business days. Once complete, we schedule a short follow-up call to walk you through a plain-English summary of what we found. The call is typically brief. After that, you decide what, if anything, to do next. There is no pressure and no obligation.

Question 7

How do I stop receiving calls?

Accepted Answer

You can opt out at any time. Visit our Do Not Call page and submit the form, call us at 855-777-4372, or email merchantservices@merchantdirectgroup.com. We will add your number to our internal Do Not Call list. Requests are processed within the required 10 business day window.

Question 8

Is my information safe?

Accepted Answer

We take the handling of your information seriously. We use your statement only for the purpose of the review. We do not sell your information. If you ask us to help explore options with other providers, we may share relevant information with those providers at that time — and we will tell you before we do. For full details, please see our Privacy Policy.

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